At Kinghills Casino, operated by IntellogixSoft B.V., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at kinghillscasino.me.uk or use any of our services.
By registering an account or accessing our platform, you acknowledge that you have read and understood this Privacy Policy. We process your data in accordance with applicable data protection legislation and the requirements of our Curaçao Gaming Control Board licence (OGL/2024/1121/1020). If you have any questions about our data practices, please contact us at [email protected].
Information We Collect
When you register for an account at Kinghills Casino, we collect personal information that you provide directly, including your full name, date of birth, email address, postal address, telephone number, and preferred currency. This information is necessary to create and manage your account, verify your identity, and comply with our regulatory obligations.
We also collect financial information when you make deposits or withdrawals, including payment card details, e-wallet account information, and bank transfer references. This data is processed securely through our payment service providers and is used solely for the purpose of facilitating your transactions and preventing fraud.
Additionally, we automatically collect certain technical data when you access our website, such as your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on each page, and clickstream data. This information helps us improve our platform, enhance security, and personalise your experience.
How We Use Your Information
We use your personal data for several essential purposes: to create and manage your player account, to process deposits and withdrawals, to verify your identity and age in compliance with anti-money laundering regulations, and to communicate with you regarding your account, transactions, and promotional offers where you have opted in to receive them.
Your data is also used to ensure the security and integrity of our platform. This includes detecting and preventing fraud, money laundering, and other criminal activity, as well as monitoring for irregular or suspicious betting patterns. We may use automated decision-making processes in connection with these security measures.
We analyse aggregated and anonymised usage data to improve our services, develop new features, and understand player preferences. This analysis helps us optimise our game selection, website performance, and overall user experience. Your individual identity is not discernible from this aggregated data.
Sharing Your Information with Third Parties
Kinghills Casino does not sell your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, identity verification providers, hosting services, and customer support tools. These providers are contractually obligated to process your data only for the purposes we specify and to maintain appropriate security measures.
We may also disclose your personal information where required by law, regulation, or legal process, or where necessary to protect our rights, property, or safety, or those of our players or the public. This includes sharing data with regulatory bodies such as the Curaçao Gaming Control Board and law enforcement agencies where legally required.
In the event that IntellogixSoft B.V. undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information and will ensure that the receiving party is bound by equivalent data protection obligations.
Cookies and Tracking Technologies
Kinghills Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information across sessions.
For a comprehensive overview of the types of cookies we use, how they function, and how you can manage your cookie preferences, please refer to our dedicated Cookie Policy page. You can adjust your cookie settings at any time through your browser preferences or through the cookie consent mechanism on our website.
Your Data Protection Rights
You have several rights regarding your personal data held by Kinghills Casino. These include the right to access the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your data where there is no compelling reason for its continued processing, and the right to restrict or object to certain types of data processing.
You also have the right to data portability, which allows you to request a copy of your personal data in a structured, commonly used, and machine-readable format. Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. In certain circumstances, we may be unable to fulfil your request in full due to legal or regulatory obligations, in which case we will explain the reasons for our decision.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please do not hesitate to contact us. Our team is committed to addressing your enquiries promptly and transparently.
You can reach us via email at [email protected]. When contacting us about a privacy matter, please include sufficient detail to allow us to identify you and understand the nature of your request. We aim to respond to all privacy-related enquiries within 30 calendar days.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
